---
title: "What Lands in Your Inbox | Maeve Social"
description: "Find comments, direct messages, reviews, and mentions from supported accounts in the Social Inbox."
url: "https://maevesocial.com/guides/comments-and-messages/what-lands-in-your-inbox"
---

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1. [Home](https://maevesocial.com/)
2. [Guides](https://maevesocial.com/guides)
3. [Comments and Messages](https://maevesocial.com/guides/comments-and-messages)
4. What Lands in Your Inbox

# What Lands in Your Inbox

Updated September 12, 2026

Open **Social Inbox** to read conversations from your connected accounts. The inbox is available on every plan. The types of conversation available depend on the platform and the permissions granted to the connection.

![The Maeve Social Inbox with the channel and account filters at the top, a list of comment threads on the left, and one conversation open with the post it belongs to beside it](https://maevesocial.com/marketing/screenshots/inbox/maeve-inbox-comment-thread-v4.webp)

The filters narrow the list by channel, account, type and status. Opening a conversation shows the post it belongs to next to it.

## Four Kinds of Conversation

Use **Type** to choose the conversations you want to read.

| Type     | What It Contains                    |
| -------- | ----------------------------------- |
| Comments | Comments on your posts              |
| DMs      | Private messages with a person      |
| Reviews  | Business reviews or recommendations |
| Mentions | Posts that mention your account     |

## What Each Network Sends

| Network                 | Comments | Direct Messages | Reviews | Mentions |
| ----------------------- | -------- | --------------- | ------- | -------- |
| Instagram               | Yes      | Yes             | No      | No       |
| Facebook                | Yes      | Yes             | Yes     | Yes      |
| Threads                 | Yes      | No              | No      | Yes      |
| TikTok                  | Yes      | No              | No      | Yes      |
| YouTube                 | Yes      | No              | No      | No       |
| Google Business Profile | No       | No              | Yes     | No       |

LinkedIn, X, and Pinterest do not feed Maeve's inbox.

Find Instagram Story Mentions Under DMs

Instagram story mentions arrive as direct messages with the story attached. Select **DMs** to find them.

## How Conversations Are Grouped

Comments on the same post appear in one conversation. Select the conversation to read the comments and see the original post beside them. A post with 40 comments occupies one row in the list.

Direct messages are grouped by person for each connected account. Each review or mention has its own conversation.

## Narrowing the List

1. Select a **Channel** to choose a platform.
2. Select an **Account** if you manage several accounts on that platform.
3. Choose a **Type** and **Status**.
4. Add a tag filter if you want conversations labeled with a particular topic.

Use **Needs action** to find unresolved conversations. **Unread** shows unread conversations, while **Resolved** shows those already handled. Select **All** to remove a type or status restriction.

Filters work together. If a conversation is missing, remove filters and search again. Selecting several tags matches conversations with any of those tags.

## Searching

Enter a person's name or handle, words from a post caption, or the connected account's name in search. Search also checks the conversation's most recent message; it does not search every message in the thread.

Keep the other filters in mind while searching. Clear them if you need to search across the inbox.

## Reviews

Select **Reviews** to find Google Business Profile reviews and Facebook recommendations. Open a review to read the feedback and any available rating or recommendation details.

Google review replies are text only and allow up to 4,096 bytes in Maeve. Sending another reply replaces the business's previous reply. Reviews cannot be hidden or deleted from Maeve.

## When a Channel Sends Nothing

1. Check that the correct account is connected and selected in the inbox.
2. Clear the type, status, and tag filters.
3. Check the account for a connection or permissions warning.
4. If access is missing, open **Settings > Social channels**, select **Reconnect**, and complete the authorization steps.

Publishing access does not always include inbox access. Older YouTube connections may need reconnection to grant comment permissions. TikTok inbox access requires an eligible Business connection and the relevant permissions. Check the account warning after reconnecting; reconnection does not make an unsupported account type eligible.

## Questions

### Which plans include the Social Inbox?

Every plan includes the Social Inbox. Automatic replies require Standard or Premium.

### Which networks send direct messages to the inbox?

Maeve supports Instagram and Facebook direct messages in the inbox.

### Why are all the comments on one post in a single conversation?

Comments are grouped by their original post. Select the conversation to read all its comments and see the post beside them.

### Where do Instagram story mentions show up?

Under DMs, with the story attached.

### Which networks send reviews?

Google Business Profile reviews and Facebook recommendations appear under Reviews.

### What does search look at?

Search checks the person's name or handle, the original post caption, the most recent message, and the connected account name. It does not search every message.

### Why is my YouTube inbox empty when my videos have comments?

Check the account and inbox filters first. Older YouTube connections may lack comment permissions. Reconnect under Settings > Social channels and approve the required access.

In Maeve Social

* [Social Inbox](https://maevesocial.com/features/inbox)