Privacy Policy

Who We Are

Maeve Social is operated by LILY DIA PTY LTD (ABN 72 676 064 181), an Australian company. This policy applies to the Maeve Social website, web application, mobile application, and related support services.

Information We Collect

• Account information. Your name, email address, authentication details, organization and workspace membership, role, preferences, and account activity.
• Connected platform data. OAuth access and refresh tokens, permissions, platform identifiers, profile information, posts, comments, messages, audience information, and analytics made available by the social accounts you connect.
• Content. Drafts, scheduled and published posts, images, video, audio, links, prompts, instructions, approval notes, replies, strategy material, and other content you add to Maeve.
• Billing information. Your plan, subscription status, invoices, billing contact details, and limited payment information returned by our payment providers. Card and bank account details are collected by the payment provider rather than Maeve.
• Support and communications. Messages you send us, support history, survey responses, and service communications.
• Device and usage information. IP address, browser, device and app information, referring page, pages and features used, approximate country, diagnostic data, and security logs. If you enable mobile notifications, we also store the device token needed to deliver them.

How We Use Information

We use this information to create and secure accounts, provide the Service, store and publish content, return platform analytics, process subscriptions, deliver AI-assisted features, send service messages, provide support, diagnose errors, understand feature use, prevent fraud and abuse, enforce our Terms, and meet legal obligations.

Connected Platforms

When you connect a social or media account, you authorize Maeve to receive information from that platform and send content or requests to it on your behalf. The platform's own terms and privacy policy govern what it does with that information. Disconnecting an account stops future activity through Maeve, but it does not remove content already published to the platform.

YouTube and Google API Services

Maeve uses YouTube API Services to upload videos and retrieve channel and video data. Use of the integration is also subject to the YouTube Terms of Service and the Google Privacy Policy. You can revoke Maeve's access through your Google security settings.

How We Share Information

We may share information with the following recipients:

• Hosting, database, storage, content-delivery, authentication, email, notification, analytics, error-monitoring, customer-support, payment, app-store, and AI providers that help us operate Maeve.
• Connected social and media platforms when you ask Maeve to retrieve data, publish content, or perform another supported action.
• Other members of organizations and workspaces you join, according to their roles and permissions.
• Professional advisers, regulators, courts, law enforcement, or other parties when reasonably necessary to comply with law, protect people, investigate misuse, or establish and defend legal claims.
• A buyer, investor, or successor in connection with a proposed or completed business transaction, subject to appropriate confidentiality arrangements where practical.

We do not sell personal information or share it for cross-context behavioral advertising.

Customer Content

Customers decide what content and third-party information they add to their workspaces, inboxes, and connected accounts. Maeve processes that information to provide the features the customer requests. Customers are responsible for having permission to collect, use, and publish that information.

Analytics, Cookies, and Local Storage

Maeve uses cookies, local storage, and similar browser technology for authentication, security, preferences, product analytics, and diagnostics. Product analytics in the app may be associated with your account, including your user ID, name, and email address. Diagnostic reports may include technical information and details about the app session in which an error occurred.

Marketing-site analytics is limited to visitors whose approximate country is Australia, New Zealand, or the United States. It uses an in-memory identifier that does not persist between browser visits. We do not use third-party advertising pixels. You can restrict browser storage in your browser settings, although doing so may prevent parts of the Service from working.

Retention and Deletion

We keep information for as long as reasonably needed to provide and secure the Service, maintain business and financial records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods vary by the type of information and the system that holds it.

Deleting your account removes the account and data controlled solely by it from Maeve's live systems. Information may remain in shared workspaces, backups, security and diagnostic records, billing records, or systems operated by connected platforms and other providers. See our account deletion guide for details.

International Processing

Maeve and its providers may process information in Australia, Singapore, the United States, and other countries where they operate. Privacy and data-protection rules may differ between those countries.

Security

We use administrative and technical safeguards designed to protect the information Maeve holds, including access controls and encryption for sensitive connection credentials. No online service can guarantee complete security.

Your Choices

You can update account information, disconnect social accounts, manage notifications, and delete your account from the Service. Depending on the law that applies to you, you may also ask to access, correct, or delete personal information we hold about you. We may need to verify your identity and may retain information where the law permits or requires it. Send privacy questions and requests to moc.laicoseveam@troppus.

Children

The Service is intended for adults and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information to Maeve, contact moc.laicoseveam@troppus.

Changes to This Policy

We may update this policy as Maeve and our legal obligations change. The date at the top of this page shows when it was last updated. We will provide any notice required by applicable law.