When a Payment Fails
Updated
If a Stripe payment fails and the subscription becomes Past due, access to the organization's workspaces is restricted. Resolve the payment from the billing page shown when you open Maeve.
Basic
Current planPayment needs attention
Restore Access
- Open Maeve and check the affected organization's name and billing status.
- As an Owner, Admin, or Finance user, click Update payment method.
- In Stripe, update the card or pay the outstanding invoice as needed.
- Return to Maeve and click Check access again.
If the subscription has ended, the action may say Resume subscription. Follow the steps shown in Stripe to restart it.
For an Apple-managed subscription, use Manage App Store subscription and resolve the payment through Apple.
Access returns after the billing provider confirms an eligible subscription status and Maeve receives the update. If access is still restricted, check the payment status in the billing provider before trying again.
If You Cannot Manage Billing
Members can see the organization's billing status but cannot update its payment method. Ask an organization Owner, Admin, or Finance user to resolve the payment. The restriction affects everyone in the organization.
Read the Status
| Status | What to check |
|---|---|
| Past due | A payment needs attention; check the outstanding invoice |
| Unpaid | Payment remains outstanding; resolve it with the billing provider |
| Incomplete | The initial payment has not completed |
| Paused | The subscription needs to be resumed |
| Canceled | The subscription has ended |
Access can also be restricted if the recorded subscription period has expired. Use Check access again after completing payment to refresh the status.
Check What Was Affected
While billing access is restricted, workspaces cannot be used and scheduled posts cannot publish. Client review links and shared calendar links also become unavailable. Email and push notifications for the organization may be skipped.
Keep Payment Details Current
Check your payment method before renewal, especially if the card has been replaced or is about to expire. Use a monitored billing email so the person responsible can see payment notices.
See Invoices, Payment Methods and Tax to update these details.
Questions
What happens when my payment fails?
If the subscription becomes Past due, workspace access is restricted until billing is resolved and an eligible subscription status is confirmed.
Does it only affect the person who pays?
No. The restriction affects every member of the organization.
Do my scheduled posts still go out?
Posts cannot publish while billing access is restricted. Check for failed posts after access returns.
Do client review links keep working?
Client review links and shared calendar links become unavailable while billing access is restricted.
How do I fix it?
An Owner, Admin, or Finance user can open Update payment method, resolve the payment in Stripe, then return and click Check access again. Apple-managed subscriptions are resolved through Apple.
How quickly does access come back?
After the billing provider confirms an eligible subscription status and Maeve receives the update. Use Check access again to refresh it.
Are the posts that failed during the outage sent automatically afterwards?
No. Review failed posts and retry or reschedule them after billing is restored.
What can I do so this does not happen?
Keep the payment method current and use a billing email monitored by the person responsible for payments.