Invoices, Payment Methods and Tax
Updated
For a subscription billed through Stripe, open Settings > Billing & plan under Organization and click Manage in Stripe. You need an organization Owner, Admin, or Finance role.
If your subscription is Apple-managed, use Billing Through the App Store instead.
Basic
Current planDownload an Invoice
- Open the Stripe billing portal from Maeve.
- Find the invoice history and select the invoice you need.
- Open the invoice and download its PDF.
To let an accountant manage invoices without accessing your content, invite them with the organization Finance role. See Roles and Permissions.
Update Your Payment Method
- Open the Stripe billing portal.
- Find the payment method settings.
- Add or update your card and save the change.
- Check that the intended card is selected for future payments.
Stripe collects your card details through its hosted payment pages.
If a payment has already failed, also check for an outstanding invoice. Updating a card alone does not confirm that the invoice has been paid. Follow When a Payment Fails to check access afterward.
Update Billing Details
Open the billing details in the portal to check your organization name, billing address, and billing email. Save any changes there.
Use a billing email monitored by the person responsible for invoices and payment issues. Check the email on the billing account if receipts are going to the wrong person.
Check Tax on an Invoice
Review the invoice for any tax charged and confirm that your billing address and business details are correct. Do not assume a tax amount from the plan price alone.
If an invoice appears incorrect, contact support with the invoice number and the details that need correcting.
Questions
Where do I find my invoices?
Click Manage in Stripe on Settings > Billing & plan. Open invoice history, select the invoice, and download the PDF.
Does Maeve store my card details?
Stripe collects card details through its hosted checkout and billing portal.
How do I change the card on the account?
Open Manage in Stripe, update the payment method, and check which card will be used for future payments.
Can my accountant get the invoices without seeing my work?
Yes. Invite your accountant with the organization Finance role for billing access without workspace access.
I renamed my organization and the invoices still show the old name.
Your Stripe billing name is separate from the organization name in Maeve. Update billing details in the portal, or contact support if the field cannot be edited.
How is tax calculated?
Check the tax shown on your invoice and confirm the billing details are correct. Contact support with the invoice number if the amount appears incorrect.
Receipts are going to the wrong person.
Check and update the billing email in Stripe. Changing a Maeve profile email does not update the billing account.