Billing Through the App Store
Updated
If you subscribed through the Maeve iOS app, Apple manages the subscription. Use your Apple Account to change or cancel it.
App Store subscription
Managed through Apple
Check Your Billing Provider
Open Settings > Billing & plan under Organization. An Apple subscription shows Apple-managed subscription, your plan and status, and a Manage App Store subscription button.
The Stripe plan-change and cancellation controls are not available for this subscription. You need organization Owner, Admin, or Finance access to manage billing in Maeve.
Change or Cancel the Subscription
- Click Manage App Store subscription in Maeve.
- Sign in with the Apple Account used for the purchase if prompted.
- Select the Maeve subscription.
- Review the available options and confirm your change in Apple.
On iPhone, you can also open Settings, tap your name, then Subscriptions and select Maeve. For cancellation, follow Apple's cancellation instructions. If you are canceling a trial, Apple advises doing so at least 24 hours before it ends.
Check the effective date shown by Apple. Maeve updates your plan after it receives Apple's subscription confirmation.
Update Your Payment Method
Payment methods are managed in your Apple Account. On iPhone, open Settings, tap your name, and select Payment & Shipping. Follow Apple's payment-method instructions to update the card or billing details.
If a renewal fails, resolve the payment through Apple, then return to Maeve and check access again. Do not assume a failed payment includes a grace period; check the status shown for your subscription.
Cancel Before Deleting Your Maeve Account
Request a Refund
For an App Store charge, use Apple's refund request process. Sign in to Apple's Report a Problem site with the account used for the purchase and select the charge. Apple reviews the request; approval is not automatic.
Maeve cannot issue a refund for a payment collected by Apple.
Questions
How do I know if I am billed through Apple?
Open Settings > Billing & plan. An Apple purchase shows an Apple-managed subscription panel and a Manage App Store subscription button.
Why can I not change my plan in Maeve?
Apple manages the subscription. Use Manage App Store subscription to review and confirm plan changes there.
Where do I cancel an Apple subscription?
Open Manage App Store subscription in Maeve, or Settings > your name > Subscriptions on iPhone. Select Maeve and complete cancellation through Apple.
How quickly does a plan change show up in Maeve?
Maeve updates after receiving Apple's confirmation. Check the effective date shown by Apple.
What happens if an Apple payment fails?
Update your payment details through your Apple Account and resolve any outstanding payment. Return to Maeve and check access again.
Does deleting my Maeve account cancel the Apple subscription?
No. Cancel through Apple before deleting your Maeve account. The deletion dialog warns about active App Store subscriptions.
Can Maeve refund an App Store purchase?
No. Request a refund through Apple's Report a Problem process. Apple reviews eligibility and decides the request.