AI Credits
Updated
AI credits are used by Maeve's AI assistant. Manual posting, scheduling, inbox work, and reports do not use AI credits. The balance is shared across your organization.
AI credits
Available now
620
Monthly included
800
Top-up balance
0
Check Your Balance
- Open Settings > Billing & plan under Organization.
- Scroll to AI credits.
- Check Available now, Monthly included, and Top-up balance.
You need an organization Owner, Admin, or Finance role to open billing settings. The assistant also shows your available balance while you use it.
Monthly Included Credits
| Plan | Credits per month |
|---|---|
| Basic | 800 |
| Standard | 1,500 |
| Premium | 3,000 |
Included credits reset at the start of each billing month. The new allowance replaces unused included credits. This monthly cycle also applies to yearly subscriptions.
For example, if you have 200 included credits left on Basic, the next allowance resets that balance to 800 rather than increasing it to 1,000.
Top-Up Credits
Top-up credits carry over between months. Maeve uses your included credits first, then your top-up balance.
To request more AI usage, use the contact link in the AI credits area or email [email protected]. The billing page does not currently offer a self-service top-up purchase button.
How Requests Use Credits
The credit cost depends on the work the assistant performs. A longer request with research and drafting can use more credits than a short question.
Before starting a turn, Maeve reserves credits from your available balance. Afterward, it charges for the work performed and releases unused reserved credits. A reservation can temporarily reduce the amount shown as available.
If the Assistant Cannot Start
During the free trial, the assistant is unavailable. Included credits are granted when your paid subscription becomes active.
If your available balance is too low for a new request, wait for your next monthly allowance or contact support about additional usage. Running out of AI credits does not stop scheduled publishing or your other non-AI work.
Increase Your Monthly Allowance
Choose a higher plan through Billing & plan to increase future monthly allowances. Check the Monthly included and Available now balances after the plan change is confirmed before starting another request.
Questions
What do AI credits pay for?
AI credits pay for work performed by Maeve's AI assistant. Manual scheduling, publishing, inbox work, analytics, and reports do not use them.
How many credits does each plan include?
Basic includes 800 credits per month, Standard includes 1,500, and Premium includes 3,000.
Do unused credits roll over?
Included credits do not roll over. Purchased top-up credits carry over and are used after included credits.
How much does one request cost?
The cost depends on the work performed. Longer requests involving research or drafting can use more than a short question.
Can a single request drain my balance unexpectedly?
Maeve reserves credits before starting a turn, charges for the work performed, and releases unused reserved credits. Requests are limited by the available balance.
Do I get credits during the free trial?
No. The assistant is unavailable during the free trial. Included credits are granted when the paid subscription becomes active.
What stops working when credits run out?
The assistant cannot start a request without enough available credits. Scheduled publishing and other non-AI features continue to work.
How do I get a larger allowance?
Choose a higher plan for future monthly allowances, or contact [email protected] about additional AI usage.