Cancelling Your Subscription
Updated
For a Stripe subscription, cancel from Settings > Billing & plan under Organization. You need an organization Owner, Admin, or Finance role.
If you pay through Apple, follow Billing Through the App Store.
Cancel subscription
Reason (optional)
Cancel in Stripe
- Scroll to Cancel subscription on the billing page.
- Click Cancel subscription.
- Enter a reason if you want to. This is optional.
- Click Continue to Stripe.
- Complete the cancellation in Stripe and check the subscription end date.
Opening the dialog in Maeve does not complete the cancellation. Confirm it in Stripe before closing the portal.
Check When Access Ends
Cancellation takes effect at the end of your current paid billing period. Use the date shown in Stripe, which may be partway through a calendar month. A yearly subscription runs to the end of its paid year.
Your organization can continue using its paid features until that date, provided the subscription remains in good standing.
Review Scheduled Posts
Before the subscription ends, check the calendar for posts scheduled after the end date.
After the subscription ends, workspace access is restricted. Client review links also become unavailable while the subscription is inactive.
Canceling a subscription does not itself delete the organization or its content. Account deletion is a separate action. See Your Profile and Appearance.
Cancel During the Web Trial
Follow the same steps and complete cancellation in Stripe before the trial ends to avoid the first subscription charge. Check the cancellation confirmation and end date in the portal.
For an App Store trial, follow Apple's cancellation instructions and deadline.
Refund Requests
Canceling stops future renewal and does not automatically refund a payment. Check the Terms for the refund policy. To ask about a Stripe payment, contact [email protected] with the invoice number.
App Store refund requests go through Apple.
Resume Later
Open Maeve and follow the billing page's Resume subscription action. Complete the steps shown and check that workspace access has returned. A previous trial does not become available again when you resume.
Questions
How do I cancel?
Open Settings > Billing & plan, click Cancel subscription, optionally enter a reason, and click Continue to Stripe. Complete the cancellation there.
When does cancelling take effect?
At the end of the current paid billing period. Check the exact date shown in Stripe.
Will my scheduled posts still publish after I cancel?
Posts can publish while the subscription remains active through its end date. Posts due after access ends cannot publish.
Is my content deleted when I cancel?
Cancellation does not itself delete your organization or content. Workspace access is restricted while the subscription is inactive.
Can I get a refund?
Cancellation does not automatically refund a payment. Check the Terms and contact support with the invoice number for a Stripe payment. App Store requests go through Apple.
How do I cancel during the trial?
Complete the cancellation in Stripe before the web trial ends and check the confirmation. App Store trials follow Apple's cancellation instructions.
If I come back later, do I get another trial?
No. Resuming does not give you another trial.
Who is allowed to cancel?
Organization Owners, Admins, and Finance users can manage cancellation. Apple-managed subscriptions must be canceled through Apple.