Cancelling your subscription
Updated
For a Stripe subscription, cancel from Settings > Billing & plan under Organization. You need an organization Owner, Admin, or Finance role.
If you pay through Apple, follow Billing through the App Store.
Cancel subscription
Reason (optional)
Cancel in Stripe
- Scroll to Cancel subscription on the billing page.
- Click Cancel subscription.
- Enter a reason if you want to. This is optional.
- Click Continue to Stripe.
- Complete the cancellation in Stripe and check the subscription end date.
Opening the dialog in Maeve does not complete the cancellation. Confirm it in Stripe before closing the portal.
Check when access ends
Cancellation takes effect at the end of your current paid billing period. Use the date shown in Stripe, which may be partway through a calendar month. A yearly subscription runs to the end of its paid year.
Your organization can continue using its paid features until that date, provided the subscription remains in good standing.
Review scheduled posts
Before the subscription ends, check the calendar for posts scheduled after the end date.
After the subscription ends, workspace access is restricted. Client review links also become unavailable while the subscription is inactive.
Cancelling a subscription does not itself delete the organisation or its content. Account deletion is a separate action. See Delete your account.
Cancel during the web trial
Follow the same steps and complete cancellation in Stripe before the trial ends to avoid the first subscription charge. Check the cancellation confirmation and end date in the portal.
For an App Store trial, follow Apple's cancellation instructions and deadline.
Refund requests
Cancelling stops future renewal when you complete it before the renewal date. Subscription fees, including first and renewal payments, are non-refundable except where required by law. We do not provide refunds or credits for partial billing periods, unused subscriptions, or forgetting to cancel before a trial ends or a subscription renews. Cancelling an annual subscription does not refund the remaining months. See the Terms.
If you believe a Stripe charge is incorrect, contact support@maevesocial.com with the invoice number.
A billing dispute or chargeback does not itself cancel your subscription. Complete cancellation separately to stop future renewals. You can still dispute a payment with your bank or payment provider.
App Store refund requests go through Apple. Your rights under applicable consumer law still apply.
Resume later
Open Maeve and follow the billing page's Resume subscription action. Complete the steps shown and check that workspace access has returned. A previous trial does not become available again when you resume.
Questions
How do I cancel?
Open Settings > Billing & plan, click Cancel subscription, optionally enter a reason, and click Continue to Stripe. Complete the cancellation there.
When does cancelling take effect?
At the end of the current paid billing period. Check the exact date shown in Stripe.
Will my scheduled posts still publish after I cancel?
Posts can publish while the subscription remains active through its end date. Posts due after access ends cannot publish.
Is my content deleted when I cancel?
Cancellation does not itself delete your organization or content. Workspace access is restricted while the subscription is inactive.
Can I get a refund?
Subscription fees, including first and renewal payments, are non-refundable except where required by law. There are no refunds or credits for partial billing periods, unused subscriptions, or forgetting to cancel. Contact support with the invoice number if you believe a Stripe charge is incorrect. App Store requests go through Apple. Your consumer law rights still apply.
How do I cancel during the trial?
Complete the cancellation in Stripe before the web trial ends and check the confirmation. App Store trials follow Apple's cancellation instructions.
If I come back later, do I get another trial?
No. Resuming does not give you another trial.
Who is allowed to cancel?
Organization Owners, Admins, and Finance users can manage cancellation. Apple-managed subscriptions must be cancelled through Apple.